Above is a picture of the Sportsstuff Paparazzi 3 Person Tube Model 53-2150. It is a great tube! However, our tube cover literally disintegrated after just a few weeks in the sun last year. That just sucks considering the list price is over $400 plus shipping. I called Sportsstuff and was told they went bankrupt and would not warranty the tube.
More often than not this is when a blog will start to bitch about poor customer service and crappy quality. Read on and prepare for a divergence from the norm.
So I packed it away last year disappointed and put it out of my mind. A few weeks ago I pulled it out and decided to call and see if I could just buy the cover. It turns out that the company who bought up Sportsstuff assets is called Qwiktek. They also manufacturer Airhead products. I talked to a great lady named Amber. I told Amber my story and she immediately told me she would replace my cover – for free! I was shocked. Amber said it was the right thing to do. It turns out Airhead manufactures the tubes at their own plant using the highest quality materials. I sent Amber my information with a few pictures and about 8 days later a brand new cover showed up!
Now it was time to assemble the new tube. 15 minutes of hard work in 92 degree heat later I had the tube assembled and the compressor filling it. Then I noticed that there was leak. It only took 5 minutes to pull it apart and discover a rip in the seam. For two weeks I tried to get Amber on the phone to see how much a new bladder was. It turns out she was very busy. When I did get Amber on the phone she said she would just send me a new bladder. I was shocked!
So chalk one up for the good guys, they treated me very well and new have a loyal customer forever. Amber I owe you for going above and beyond. Kudos to your company too for allowing you to do the right thing.